here's a letter of complaint i sent to our manager:
September 18, 2006
Ms./Mr.________
____________________
______________________
_________, Cebu City
Dear _____,
I would like to formally raise a complaint against two guards in the building. I felt harrassed with the event this morning of September 18, 2006.
This situation started last Saturday, September 16, 2006 about 10:30 in the evening. A friend and I drove to the parking lot of the building to ask permission from the guards to park in the lot of the building. I asked one guard in blue barong who was sitting near the elevator. He said in a very arrogant way that we can't park there. Then he waved his hand as if to shoo us away. I thought that he was trying to tell me that we can park at the lower lot. So I tried untangling the rope that bars the lot. Then he got angry and stood up. He told me that we can't park there. I asked the other guard in security guard uniform sweetly if we could park there. He still said no and explained that the parking lot was for the cafe's customers. Then I said that I will tell the _____ Management about it. However, it was not my intention to do that since it was a petty thing.
This morning, about 7:30, I dropped by the ATM before going the elevator. The same guards greeted me but I didn't feel like responding. The guard in the security guard uniform approached me first and he said that they wanted to talk to me about what happened last Saturday. The guard in barong, then, stepped forward. They didn't ASK to talk to me but demanded to talk to me. ("Mag-istorya sa gud 'ta kadyot." I still passed even if they blocked my way, and went in the elevator. When I was inside, the guard in barong stayed at the door of the elevator to prevent it from closing. The two guards keep telling me that they want to talk to me outside but I said no. They reiterated the rules of the building about the parking. They were also saying I was very arrogant and I act like the owner of the building. (Hilas kaayo ka ha. Mura ka'g tag-iya sa building.) The guard in barong tried to grab my arm to get me out of the elevator but I was able to put myself in the corner of that cube. I was already saying that I did not want to talk and that what they were doing is already harrassment. He tried to grab my arm again. But there were already many people passing and we were attracting to much attention so he stepped out of the way.
I understand the rules of the building and it's not a big deal for me not to be able to park here. I am concerned about how these "guards" act. They were supposed to make the building and the people of the building feel safe. But I felt offended and harrassed. I feel unsafe now in getting in and out of the building.
I am requesting for a speedy action about this. Thank you.
Sincerely,
_____________
